Keep the model details close
Lighting warranty & support
Warranty coverage depends on the exact product and the agreed supply terms. Before ordering, ask us to confirm the duration, covered components, exclusions and claim process in writing for your selected model. A general website statement does not replace those terms.
Before you order
Confirm whether coverage applies to the fixture, LED module, driver or control accessory, and when the coverage period begins. Ask about permitted operating conditions, outdoor exposure and installation requirements. Clarify who handles removal, reinstallation, transport and any associated costs if a claim is accepted.
What to include in a support enquiry
Send your invoice or order reference, model or SKU, quantity affected and installation date. Describe the symptom and when it occurs. Add photos of the fixture, product label and installation location; a short video can help describe flicker or control behaviour.
- For dimming issues, include the driver and dimmer model and whether other fixtures on the circuit behave the same way.
- For outdoor issues, describe rain, irrigation, cleaning and coastal exposure at that location.
- Keep labels and purchase records. Do not open or modify the product while a claim is being reviewed.
How we take the next step
We review the information, identify the supplied model and explain what further checks or documentation are needed. Inspection, repair, replacement and any costs depend on the applicable terms and the findings. Ask us before returning an item so the return arrangements can be agreed.
Your next step
Let’s make the brief clear.
Send the details you have. We will discuss the missing information and confirm the scope, selected models and quotation details with you.